Now Health Group Parent LLC and its affiliated entities, collectively referred to as "Now Health Group" or "we," are the owners and operators of the website and mobile app available at https://allmednow.com/, which together make up the "Platform." Your use of the Platform, including its content, products, services, and any associated websites, software, or applications owned or operated by Now Health Group, is governed by this Privacy Policy, unless explicitly stated otherwise. Any capitalized terms not defined in this Privacy Policy can be found in the Now Health Group Terms of Service.

Our commitment is to uphold user privacy within the scope of the Service. To provide transparency regarding how Now Health Group collects, utilizes, and shares information to deliver the Service, we have formulated this Privacy Policy.

Similar to our Terms of Service, when you create an account, register, log in, or use the Service in any way, you are automatically agreeing to and acknowledging the most recent version of this Privacy Policy. In the event of any modifications to our Privacy Policy, we will publish the updated version and modify the "Last updated" date accordingly.

If you are utilizing the Service on behalf of someone other than yourself, you confirm that you have the necessary authorization from that individual to act on their behalf and that they are aware of the practices and policies outlined in this Privacy Policy.

We urge you to carefully read and understand the content of this Privacy Notice to gain insight into our information handling policies and procedures. If you do not concur with these policies and practices, you have the option to refrain from using our Website. By accessing or utilizing this Website, you signify your agreement to abide by this Privacy Notice. Please be aware that this Privacy Notice may undergo revisions periodically. Continuing to use this Website following such changes implies your acceptance of the updated terms, so we encourage you to review this Privacy Notice periodically for any modifications.

1. Age Restrictions and Protection of Minors

Our Service is primarily designed for individuals who are at least eighteen (18) years old or meet any higher age requirement specified by applicable state laws in their jurisdiction of use. Users aged between thirteen (13) and eighteen (18), or those meeting a higher age of majority, can utilize the Service only with the consent of a parent or legal guardian, following the conditions outlined in our Terms of Service and the Service itself. It is important to note that our Service is not intended for, and we do not aim to attract or direct it toward, children under the age of thirteen (13). If we become aware that we have unintentionally gathered personal information from a child under thirteen (13) years old, we will take reasonable measures to cease further use of this personal information or maintain it in a non-retrievable form.

If you suspect that we may have collected information from a child under 13, please contact us at 1-888-AllMed Now or via our Website.

Please be aware that there are circumstances in which we are not obligated to erase or facilitate the erasure of such content or information. This includes cases where international, federal, state, or local laws, rules, or regulations require Now Health Group to retain the content or information. Additionally, content or information may be retained when Now Health Group holds it on behalf of your Providers, as part of your electronic medical record, when it is stored on or posted to the Site by a third party other than you (including content or information posted by you that was stored, republished, or reposted by a third party), when Now Health Group anonymizes the content or information to prevent individual identification, when you fail to follow the provided instructions for requesting removal of content or information, and when you have received compensation or other consideration for providing the content or information.

Please note that the above description outlines Now Health Group's voluntary practices regarding the collection of personal information from certain minors and is not intended as an admission of our obligation to comply with the Children’s Online Privacy Protection Act, the Federal Trade Commission’s Children’s Online Privacy Protection Rule(s), or similar international, federal, state, or local laws, rules, or regulations.

2. Protected Health Information

When you create an account with Mobile Medical, you establish a direct customer relationship with Now Health Group, allowing you to access and utilize various functions of the Platform and the Service as a user. In this relationship, you provide information to Mobile Medical, which includes, among other things, your name, email address, shipping address, phone number, and certain transactional data. This information, in our view, is not classified as "protected health information" or "medical information."

However, when using specific components of the Service, you may also share certain health or medical information that could be safeguarded under applicable laws. Now Health Group is not classified as a "covered entity" as defined by the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, and its associated regulations and amendments (collectively referred to as "HIPAA"). It's worth noting that the designation of a "covered entity" or "business associate" under HIPAA may or may not apply to one or more of the Labs, Pharmacies, or Medical Groups (as defined in our Terms of Service). In certain cases, Now Health Group might act as a "business associate" of a Pharmacy or Medical Group. It's important to recognize that the mere presence of health information doesn't automatically trigger HIPAA's applicability, and your transactions or communications with Mobile Medical, the Medical Groups, the Providers, the Labs, or the Pharmacies may not necessarily fall under HIPAA.

However, if Now Health Group is considered a "business associate," it may be subject to certain provisions of HIPAA with regard to "protected health information" (PHI) that you provide to Mobile Medical, the Medical Group, or the Providers. Furthermore, any medical or health information you provide that is protected under specific state laws (collectively referred to as "Protected Information," along with PHI) will only be used and disclosed in accordance with those applicable laws. Information that does not qualify as Protected Information under relevant laws may be used or disclosed as permitted by this Privacy Policy. It's important to note that Protected Information does not encompass data that has been de-identified in accordance with applicable laws.

The Medical Groups and Providers have adopted a Notice of Privacy Practices that outlines how they use and disclose Protected Information. By accessing or using any part of the Service, you acknowledge receiving the Notice of Privacy Practices from your Medical Group and Provider(s).

By accessing or using any part of the Service, you agree that even if HIPAA applies to Mobile Medical, the Medical Groups, the Providers, the Labs, or the Pharmacies, any information you submit to Now Health Group that isn't intended and utilized solely for diagnosis and treatment by the Medical Group and Providers, laboratory services by the Labs, or prescription fulfillment by the Pharmacies, is not classified as Protected Information. Such information will only be subject to our Privacy Policy and any applicable state laws governing the privacy and security of such data. To clarify, the information you provide to Now Health Group for the purpose of registering and setting up an account on the Platform, including your name, username, email address, shipping address, and phone number, is not regarded as Protected Information.

3. Collection of Information

We gather various types of information when you use the Service, including, but not limited to:

• Personally Identifiable Information: This encompasses data that identifies you, such as your name and contact details, including your email address, phone number, and billing and physical addresses.
• Account Information: Details like your login credentials, password, and other information related to your account registration.
• Form Submissions: Information you provide by completing forms on our Website, whether during the registration process, subscription to our services, or requesting additional services.
• Correspondence: Records and copies of your communications with us, which may include email addresses.
• Transaction Details: Information regarding transactions you conduct through our Website and the processing of your orders, which may necessitate the provision of financial information before placing an order.
• Demographic Data: Data like your gender, date of birth, and zip code.
• Device and Browser Information: Details related to your computer, mobile device, and browser, such as IP address, mobile device ID, operating system, connection speed, bandwidth, browser type, referring and exit web pages, web page requests, cookie information, hardware attributes, and software attributes.
• Third-Party Platform Data:Information from third-party websites, networks, platforms, servers, or applications you access through our Service, including platforms like Facebook, Twitter, and Instagram.
• Usage Activity: Information pertaining to your interactions with the Service and third-party websites, networks, or applications accessed via the Service. This includes viewing habits, preferences, history, page or feature clicks, time spent on pages or features, and identification of third-party websites or networks.
• Billing and Payment Details: Information required for billing, payment processing, and shipping.
• Electronic Signature: If applicable, electronic signatures provided by you.
• Other Communication Information: Any additional information you furnish during your contact or communication with us.

If you access the Service via a mobile device, we may also collect:

• Mobile Device Information: This includes your name associated with your mobile device, mobile phone number, geolocation data, and mobile device ID information.

Furthermore, we may collect certain medical information on behalf of the Medical Groups and your Providers, which may encompass:

• Health and Medical Data: Information submitted by you for diagnosis or treatment purposes. This may include data provided in questionnaires or surveys completed for these purposes, the date of your visit, and any images or videos you share for diagnosis or treatment.
• Communications with Providers: Correspondence or communications with healthcare providers.

In some cases, we may receive information from our partners. For instance, our identity verification process may involve our vendor sending us independently collected data, such as your name, age, and estimated location. Marketing partners may also provide us with information about you, even if you haven't visited or registered on our site.

Please note that we do not collect or generate biometric information about you. However, for certain services that require identity verification, you may be asked to submit proof of identity, like a driver's license or passport, along with a selfie. Our identity verification partner may use this information to create biometric data for the purpose of verifying that your selfie matches your proof of identity. This biometric data is not shared with Now Health Group and is deleted by our identity verification partner after completing the verification process. We may receive information extracted from your photos, such as details from your driver's license and the confidence level of a "match" between your two photos, which aids in verifying your identity.

4. How Information Is Collected

Now Health Group collects both personal and non-personal information through various means, including:

• Direct User Interaction: Information is collected when you visit, access, or use the Service. This includes instances when you register for or subscribe to the Service, sign in or log in, or provide access to your computer, mobile device, or online accounts on third-party platforms.
• User Input: Information is obtained when you voluntarily provide it, such as when processing a payment, participating in online surveys, or answering questionnaires. Additionally, if you or a third party contacts Now Health Group regarding your activities on the Site and/or the App, any information shared therein may be collected.
• Medical Information from Providers: Information related to diagnoses, treatment plans (including prescription details), notes, and other data provided by Medical Groups and Providers in connection with the Service. This information is accessible through specific Service components.
• Information from Third Parties: Now Health Group may receive data from third parties involved in your healthcare, such as those responsible for paying for your care or providing treatment, laboratory services, or prescription medication. This data may include your prescription history and laboratory test results
• Information from Service Providers: Our service providers involved in identity verification may share data collected independently, such as your name, age, estimated location, address, and contact information.

Now Health Group also employs various tracking, data aggregation, and data analysis technologies, including:

• Cookies: These are small files stored on your browser or device when you visit a website, which help store user preferences and activity. Cookies can enhance your experience by remembering information you've provided. Most browsers can be configured to alert you when a cookie is downloaded or to block, reject, disable, delete, or manage cookies.
• Flash Cookies: Similar to regular cookies but associated with Adobe Flash, these may also be stored on your device to store user preferences and recognize your browser or device.
• Web Beacons: These are code pieces embedded in websites or emails to monitor user activity, such as IP addresses, URL pages, browser types, and previously set cookies. Web beacons are often used for tracking page views, promotion views, and advertising responses.
• Scripts: Code pieces embedded in websites to define their behavior in response to user interactions, such as clicks on links. Scripts are temporarily downloaded to your device from the website server and are deactivated or deleted when you disconnect from the website.
• Analytic Tools and Services: Third-party tools and services like Google Analytics track and measure website or program traffic, sales, audience data, and more. These tools are used for purposes like statistical research and marketing research.

By using the Service, you grant Now Health Group permission to monitor and track your activities on the Service using these technologies. However, third parties or their cookies are not permitted to access your communications with Providers or your medical information submitted for diagnosis and treatment.

Please note that disabling or changing the settings for these technologies may affect the functionality of certain areas of the Platform.

5. Use of Information

In the course of providing the Service, Now Health Group and its affiliates may utilize your information for various purposes, including but not limited to:

• Verifying your identity.
• Confirming your location.
• Administering your account.
• Fulfilling your requests.
• Processing your payments.
• Assisting your navigation through the Service.
• Facilitating your use of the Service and related products or services.
• Communicating with you through various means, including letters, emails, texts, and phone calls, possibly on behalf of your Providers to facilitate medical services.
• Providing information about Mobile Medical, the Labs, the Pharmacies, the Medical Groups, the Providers, and their businesses, products, and services.
• Offering customer support.
• Providing information about third-party businesses, products, and services.
• Developing, testing, or improving the Service, its content, features, and products or services.
• Identifying or creating new products, services, marketing, and promotions for Now Health Group or the Service.
• Promoting and marketing Mobile Medical, the Service, and associated products and services.
• Enhancing user experiences with the Service.
• Analyzing traffic to and through the Service.
• Analyzing user behavior and activity on or through the Service.
• Conducting research and measurement activities for product and service research and development, advertising claim substantiation, market research, and related purposes.
• Monitoring activities on the Service.
• Placing and tracking orders for products or services on your behalf.
• Protecting and enforcing Now Health Group's rights and properties, as well as the rights and properties of others, which may include you.
• Complying with applicable laws, court orders, or governmental authority requests.
• Taking necessary or advisable actions in good faith to investigate, prevent, or take legal action against individuals causing harm or threats to Mobile Medical, Service users, including you, or others with legitimate business interests.

Now Health Group may also de-identify your information and use, create, and sell such de-identified information for lawful purposes.

6. Disclosure of Information

Subject to the limitations outlined in the "Protected Health Information" section, your information may be disclosed to third parties in connection with the provision of the Service or as permitted or required by law. This includes:

• Subsidiaries and affiliates.
• Third-party service providers (vendors) supporting the Service's operation, such as hosting, data analysis, IT services, customer service, and more.
• Vendors assisting in business and administrative operations, such as legal and financial advisory services and auditing.
• Vendors enabling the promotion and advertising of the Service and related products and services, including ad platforms and ad-retargeting services.
• Contractors, service providers, and third parties providing support for various business functions.
• Labs, Pharmacies, Medical Groups, or Providers to enable the provision of services through the Service and facilitate payment.
• Compliance with applicable laws.
• Potential or actual buyers or successors in the event of asset transfers or business changes.
• Fulfillment of the purposes for which you provided the information.
• Other purposes disclosed at the time of information collection.
• With your consent.
• To comply with legal obligations, court orders, or regulatory requests.
• To enforce agreements, including billing and collection purposes.
• When necessary to protect Mobile Medical's, customers', or others' rights, property, or safety, including fraud protection and credit risk reduction.

Now Health Group may also de-identify your information and disclose such de-identified information for lawful purposes.

7. Data Retention

Now Health Group may retain your information for as long as deemed necessary to comply with legal obligations, resolve disputes, enforce agreements, provide the Service, or as required to meet your needs. The disposal or deletion of such information may occur at any time unless otherwise stipulated in separate agreements or required by law.

Similarly, Medical Groups and Providers may retain your information as long as necessary to fulfill legal obligations, resolve disputes, enforce agreements, provide their services, or meet your requirements. The disposal or deletion of this information may occur at any time, except as detailed in other agreements or required by law.

8. Data Security

While Now Health Group has implemented security measures to protect your Personal Data from unauthorized access, loss, alteration, and disclosure, please be aware that information transmitted over the Internet is not entirely secure.

You can contribute to the protection of your Personal Data and other information by keeping your Website password confidential.

Additionally, you play a role in safeguarding your data by using secure passwords and taking precautions when sharing sensitive information. While Now Health Group endeavors to protect your Personal Data, it cannot guarantee the security of data transmitted to the Website. Transmission of Personal Data is at your own risk, and Now Health Group is not responsible for any circumvention of privacy settings or security measures on the Website.

9. Transactions

When you engage in any transaction through the Service, such as purchasing or selling products or services, you may be required to provide specific transaction-related information. This information may include your credit card number, expiration date, billing address, shipping address, phone number, and email address. By submitting this information, you grant Now Health Group the irrevocable, unencumbered, worldwide, and perpetual right to share this information with third parties, such as payment processing companies, buyers, or sellers on the Service, for the purpose of facilitating the transaction.

All monetary transactions conducted through the Service, including credit card and debit card transactions, are processed through an online payment processing application accessible via the Service. This application is provided by a third-party online payment processing vendor, Stripe. Additional information regarding Stripe, its privacy policy, and security measures can be found on the Stripe website at https://stripe.com/us/privacy. Please note that the Stripe Policies are for informational purposes only and are not incorporated into or made a part of this Privacy Policy. Now Health Group's relationship with Stripe is contractual, and Stripe acts as a third-party vendor to Mobile Medical, not subject to Mobile Medical's direction or control.

10. Jurisdictional Issues

The laws in some jurisdictions may provide you with additional rights regarding the use of your Personal Data. For specific information regarding your additional rights as a resident of certain states, please refer to the privacy addendum for your state attached to this Privacy Notice.

11. Third Parties

This Privacy Policy does not apply to the privacy practices of third parties, including the Medical Group or its Providers, the manufacturer of your mobile device, and any other third-party mobile applications or websites linked to our Service. These third parties may collect information from or about you, and their privacy practices are not under our control. We recommend reviewing the Medical Group's Notice of Privacy Practices and the privacy policies of any website or application you visit or use.

12. Your Rights and Accessing Your Information

You may have rights under applicable data protection laws, including the right to access and update your Personal Data, restrict its use, and request the erasure of certain Personal Data. You also have the right to file a complaint with a supervisory authority regarding the processing of your Personal Data.

• Access and Update: You can review and update your Personal Data by logging into the Website and visiting your "Account" page. You may also inform us of any changes or errors in your Personal Data through the Contact Information provided below or our Website's Contact Us form.
• Restriction of Processing: You can request the restriction of the processing of your Personal Data under specific circumstances, such as contesting its accuracy, when processing is deemed unlawful, or when your Personal Data is no longer necessary for the intended purpose but retained as allowed by law.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of all your Personal Data. We will only delete your account upon your request, as we cannot delete your Personal Data without deleting your account. We may not honor a request for deletion if we believe it would violate any law, legal requirement, or cause incorrect information. Some data may also remain in previous backups according to our disaster recovery policies.
• Complaints: You have the right to file a complaint with the supervisory authority in your country of residence, employment, or the country where you believe your rights under data protection laws have been violated. However, we request that you first contact us directly to address your privacy concerns.

You can exercise these rights by contacting us through the Contact Information provided below or our Website's Contact Us form. We may require additional information to verify your identity. We reserve the right to limit or deny your request if you fail to provide sufficient information or if it violates applicable law or our business requirements. Note that if you make unfounded, repetitive, or excessive requests, you may be subject to a fee as permitted by applicable law.

13. Do Not Track Signals

We may use automated data collection technologies, including tracking users across websites. Currently, we do not honor "do not track" signals that may be sent by certain browsers.

14. Changes to Our Privacy Notice

We reserve the right to modify this Privacy Notice at any time. We will post any changes made to this Privacy Notice on this page. In the event of material changes that affect how we handle your Personal Data, we will provide a notice on the Website's home page. You are responsible for ensuring we have an up-to-date and deliverable email address for you and for periodically checking our Website and this Privacy Notice for any updates.

15. Contact Information

If you wish to contact us regarding your Personal Data, concerns, complaints, or suggestions related to our Privacy Notice, or if you have any requests concerning your Personal Data in accordance with applicable laws, you can reach our Data Protection Officer through the following contact information:

[Provide contact information]

Please feel free to contact us through the provided Contact Information or our Website's Contact Us page for any inquiries or requests related to your Personal Data or privacy.

This Privacy Notice Addendum for California Residents (the "California Privacy Addendum") supplements the information found in AllMed Now's Privacy Notice and outlines our collection and utilization of Personal Information. This California Privacy Addendum applies exclusively to all individuals, users, and other residents of the State of California ("consumers" or "you"). We have introduced this notice to comply with the California Consumer Privacy Act of 2018 ("CCPA"), and any terms defined in the CCPA have the same meanings when used in this notice.

Please note that this California Privacy Addendum does not encompass employment-related personal information collected from our California-based employees, job applicants, contractors, or individuals of a similar nature. If you are a California employee and seek additional details about how we handle your Personal Information, please contact your local human resources department.

In instances as indicated, this California Privacy Addendum also excludes personal information that pertains to written or verbal business-to-business communications ("B2B Personal Information"). Unless specified otherwise, this exemption will expire on January 1, 2023.

1. Information We Will Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("personal information"). In particular, we collect, and over the prior twelve (12) months have collected, the following categories of personal information from our consumers:

Category A: Identifiers

• A real name
• Postal address
• Online identifier
• Internet Protocol address
• Email address
• Account name
• Other similar identifiers

Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))

• A name
• Signature
• Address
• Telephone Number
• Any financial information
• Medical information
• Health insurance information

Note: Some personal information included in this category may overlap with other categories.

Category C: Protected classification characteristics under California or federal law

• Age (40 years or older)
• Race
• Color
• Medical Condition

Category D: Commercial information

• Records of products or services purchased, obtained, or considered
• Other purchasing or consuming histories or tendencies

Category E: Internet or other similar network activity

• Information on a consumer’s interaction with a website, application, or advertisement

Category F: Geolocation data

• Physical location or movements

Personal information does not include:

• Publicly available information from government records.
• Deidentified or aggregated consumer information.
• Information excluded from the CCPA’s scope, like:
• Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data.
• Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

2. Use of Personal Information

We may use, or disclose the personal information we collect and, over the prior twelve (12) months, have used, or disclosed the personal information we have collected, for one or more of the following business or commercial purposes:

• To fulfill the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
• To provide, support, personalize, and develop our Website, products, and services.
• To create, maintain, customize, and secure your account with us.
• To process your requests, purchases, transactions, and payments and prevent transactional fraud.
• To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
• To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).
• Debugging to identify and repair errors that impair existing intended functionality.
• To administer surveys, sweepstakes, promotions, and other contests, and to send newsletters and other similar communications not specifically advertising our own goods and services.
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
• As described to you when collecting your personal information or as otherwise set forth in the CCPA.
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of AllMed Now’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by AllMed Now about our Website users is among the assets transferred.

AllMed Now will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

3. Sources of Personal Information

AllMed Now obtains the categories of personal information listed above from the following categories of sources:

• Directly from you. For example, from forms you complete or products and services you purchase.
• Indirectly from you. For example, from observing your actions on our Website.

4. Sharing Personal Information

AllMed Now may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

Disclosures of Personal Information for a Business Purpose

In the preceding twelve (12) months, AllMed Now has disclosed the following categories of personal information for a business purpose to the listed categories of third parties:

Identifiers

Categories of Third Parties: Service Providers, Business partners, Affiliates and subsidiary organizations of AllMed Now, and Internet cookie information recipients, such as analytics and behavioral advertising services.

California Customer Records personal information categories:

Categories of Third Parties: Service Providers, Business partners, Affiliates and subsidiary organizations of AllMed Now, and Internet cookie information recipients, such as analytics and behavioral advertising services.

Protected classification characteristics under California or federal law:

Categories of Third Parties: Service Providers, Business partners, Affiliates and subsidiary organizations of AllMed Now, and Internet cookie information recipients, such as analytics and behavioral advertising services.

Commercial information:

Categories of Third Parties: Service Providers, Business partners, Affiliates and subsidiary organizations of AllMed Now, and Internet cookie information recipients, such as analytics and behavioral advertising services.

Internet or other similar network activity:

Categories of Third Parties: Service Providers, Business partners, Affiliates and subsidiary organizations of AllMed Now, and Internet cookie information recipients, such as analytics and behavioral advertising services.

5. Sales of Personal Information

As noted in our general Privacy Policy, we do not sell your personal information as the term “sell” is commonly understood to require an exchange for money. However, the California State Attorney General may issue guidance on whether the use of advertising and analytics cookies on our Website may be considered a “sale” of Personal Information as the term “sale” is broadly defined in the CCPA to include both monetary and other valuable consideration. Until such guidance has been issued, we continue to consider it a “sale” in order to be as transparent as possible with users of our Website and will comply with the restrictions of the “sale” of this information to the extent technologically feasible. This “sale” would be limited to our use of third-party advertising and analytics cookies and their use in providing you behavioral advertising and their use in understanding how people use and interact with our Website.

In the preceding twelve (12) months, AllMed Now has not “sold” your Personal Information for either monetary or other valuable consideration.

6. Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights. You may exercise these rights yourself or through your authorized agent.

Access to Specific Information and Data Portability Rights

You have the right to request that AllMed Now disclose certain information to you about our collection and use of your personal information over the past 12 months (a “Right to Know” request). You also have the right to request that we provide you with a copy of the specific pieces of personal information that we have collected or created about you.

If you make a request for the specific pieces of personal information electronically, we will provide you with a copy of your personal information in a portable and, to the extent technically feasible, readily reusable format that allows you to transmit the personal information to another third-party. You must specifically describe if you are making a Right to Know request or a request for the specific pieces of personal information. If you would like both the information about our collection and use over the past twelve (12) months and a copy of the specific pieces of Personal Data, you must make both requests clear in your email. If it is not reasonably clear from your request, we will only process your request as a Right to Know request.

Once we receive your request and verify your identity (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:

For Right to Know requests:

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purpose for collecting or selling that personal information.
• The categories of third parties with whom we share that personal information.
• If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
• sales, identifying the personal information categories that each category of recipient purchased
• disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

For requests for specific pieces of personal information:

• The specific pieces of personal information we collected about you (also called a data portability request). We will not disclose your health insurance or medical identification number or your account password or security question or answers. We will also not provide this information if the disclosure would create a substantial, articulable, and unreasonable risk to your personal information, your account with AllMed Now, or the security of our systems or networks.
• We do not provide these access and data portability rights for B2B personal information.

Deletion Request Rights

You have the right to request that AllMed Now delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

• Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Debug products to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546).
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
• Comply with a legal obligation.
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
• We do not provide these deletion rights for B2B personal information.

7. Exercising Access, Data Portability, and Deletion Rights

To exercise the right to know, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

• Calling us at (888) 843-7471
• Using our Contact Form
• Visiting www.allmednow.com

If you (or your authorized agent) submit a request to delete your information online, we will use a two-step process to confirm that you want your personal information deleted. This process may include verifying your request through your email address on record, calling you on your phone number on record (which may include an automated dialer), sending you a text message and requesting that you text us a confirmation, or sending you a confirmation through US mail.

If you fail to make your submission in accordance with the ways described above, we may either treat your request as if it had been submitted with our methods described above or provide you with information on how to submit the request or remedy any deficiencies with your request.

Only you, or your agent that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. To designate an authorized agent, see "Authorized Agents" below. We may request additional information to confirm a request to delete your personal information.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative. This may include verifying your request through your email address on record, calling you on your phone number on record (which may include an automated dialer), sending you a text message and requesting that you text us a confirmation, or sending you a confirmation through US mail.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password-protected account sufficiently verified when the request relates to personal information associated with that specific account.

We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

For instructions on exercising sale opt-out rights, see "Personal Information Sales Opt-Out and Opt-In Rights."

8. Authorized Agents

You may authorize your agent to exercise your rights under the CCPA on your behalf by registering your agent with the California Secretary of State. You may also provide your authorized agent with power of attorney to exercise your rights. If you authorize an agent, we may require that your agent provide proof that they have been authorized to exercise your rights on your behalf. We may request that your authorized agent submit proof of identity. We may deny a request from your agent to exercise your rights on your behalf if they fail to submit adequate proof of identity or adequate proof that they have the authority to exercise your rights.

9. Response Timing and Format

We will respond to a verifiable consumer request within ten (10) days of its receipt. We will generally process these requests within forty-five (45) days of its receipt. If we require more time (up to 45 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures related to a Right to Know request will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

10. Opt-Out and Opt-In Rights Regarding the “Sale” of Your Personal Information

If you are 16 years of age or older, you have the right to direct us to not sell your personal information at any time (the “right to opt-out”). We do not sell the personal information of consumers we actually know are less than 16 years of age from either the consumer who is between 13 and 16 years of age or the parent or guardian of a consumer less than 13 years of age.

To exercise the right to opt-out, you (or your authorized representative) may adjust your cookie preferences by setting your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, if you do not consent to our use of cookies or select this setting, you may be unable to access certain parts of our Website or other websites. You can find more information about cookies at http://www.allaboutcookies.org.

11. Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

12. Changes to This California Privacy Addendum

AllMed Now reserves the right to amend this California Privacy Addendum at our discretion and at any time. When we make changes to this California Privacy Addendum, we will post the updated addendum on the Website and update the addendum’s effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.

13. Contact Information

If you have any questions or comments about this California Privacy Addendum, the ways in which AllMed Now collects and uses your information described above and in the Privacy Notice, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to Contact Us.